Returns & Exchanges

At Go Native New Zealand, we stand by the quality of our pure botanical ingredients and skincare supplies. If you are not completely satisfied with your purchase, we offer a straightforward return process for unopened and unused products within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Package

  Ensure the items are in their original, tamper-evident packaging and securely pack them to prevent damage during transit.

• 3.
  Ship Items

  Send your parcel back to our Auckland warehouse using a tracked courier service to ensure safe arrival and processing.

• 4.
  Receive Refund

  Once our quality control team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.