Frequently Asked Questions
Everything you need to know about our natural New Zealand beauty products.
Where are Go Native products manufactured?
All our products are proudly formulated and manufactured in New Zealand, utilizing local ingredients and sustainable practices to ensure the highest quality.
How long does shipping take within New Zealand?
We offer express nationwide shipping. Orders are typically processed within 24 hours and delivered within 1 to 3 business days.
Are your beauty products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Go Native products are 100% cruelty-free, and the majority of our range is vegan-friendly.
What is your return policy for skincare items?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team for a consultation and resolution.
Do you ship internationally?
Currently, we ship to Australia, the USA, and the UK. International shipping rates and delivery times are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free installment options like Afterpay and Laybuy.